Privacy Policy
Effective date: 6 May 2026
Pin High Pty Ltd ("Pin High", "we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website (pinhigh.com.au), interact with our advertising, or use our indoor golf facility.
We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. Information we collect
We collect information in the following ways:
Information you provide directly to us
Name, email address, phone number, and other contact details when you submit an enquiry, sign up for a membership, or contact us
Payment and billing details when processing memberships or bookings (handled securely via our third-party providers)
Date of birth, emergency contact details, and other information required for membership administration
Information collected automatically When you visit our website, we automatically collect certain information using cookies and tracking technologies, including:
IP address and approximate location
Browser type and device information
Pages visited, time spent on the site, and referring URLs
Interactions with our website (clicks, scrolls, form submissions)
Information from third parties
Our membership management system (Gymmaster) stores member visit history, booking data, and account information
Our booking and simulator system (Trackman) collects gameplay data when you use our facilities
Social media platforms (such as Facebook and Instagram) may provide us with information when you interact with our advertising
2. How we use your information
We use your personal information to:
Provide and manage your membership, bookings, and access to our facility
Communicate with you about your membership, bookings, events, and promotions
Respond to enquiries and provide customer support
Process payments and manage accounts
Improve our website, services, and customer experience
Run and optimise advertising campaigns on platforms like Facebook, Instagram, and Google
Comply with legal obligations
3. Cookies and tracking technologies
Our website uses cookies and similar tracking technologies to understand how visitors interact with our site and to improve our marketing. Specifically, we use:
Google Analytics 4 We use Google Analytics to understand how visitors find and use our website. Google Analytics collects anonymised data about your visit, including pages viewed, time on site, and general location. Learn more at policies.google.com/privacy.
Meta Pixel (Facebook & Instagram) We use the Meta Pixel to measure the effectiveness of our advertising on Facebook and Instagram, and to show relevant ads to people who have visited our website. The Pixel collects information about your interactions with our site and shares it with Meta in a hashed (encrypted) format. Learn more at facebook.com/privacy.
Squarespace Our website is hosted on Squarespace, which uses cookies for site functionality and analytics. Learn more at squarespace.com/privacy.
You can control or disable cookies through your browser settings. Disabling cookies may affect your ability to use some features of our website. You can also opt out of personalised advertising via youronlinechoices.com.au.
4. Sharing your information
We do not sell your personal information. We may share your information with:
Service providers who help us operate our business (e.g. Gymmaster, Trackman, Squarespace, payment processors, email marketing platforms)
Advertising platforms (Meta, Google) for the purpose of running and measuring advertising campaigns
Legal and regulatory authorities where required by law
Professional advisors such as accountants and lawyers, where necessary
All third parties we share information with are required to handle your data securely and only for the purposes we specify.
5. Data storage and security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure servers, encrypted data transmission, and restricted access to personal information.
Some of our service providers may store data outside Australia (for example, in the United States). By using our website and services, you consent to the transfer of your information to these jurisdictions.
We retain your personal information only as long as necessary to provide our services or comply with legal obligations.
6. Your rights
Under the Australian Privacy Principles, you have the right to:
Access the personal information we hold about you
Request corrections to inaccurate or outdated information
Request deletion of your personal information (subject to legal obligations we may have to retain it)
Opt out of marketing communications at any time
Lodge a complaint about our handling of your personal information
To exercise any of these rights, contact us at info@pinhigh.com.au.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
7. Marketing communications
If you've signed up for our communications or are an existing member, we may send you marketing emails about our services, events, and promotions. You can unsubscribe at any time using the link at the bottom of any marketing email, or by contacting us directly.
8. Children's privacy
Our services are intended for adults and minors with parental or guardian consent. We do not knowingly collect personal information from children under 13 without parental consent.
9. Changes to this policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website, with the effective date listed at the top.
10. Contact us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
Pin High Pty Ltd 3/44 Hutton Street, Osborne Park WA 6017 Phone: (08) 6187 8101 Email: info@pinhigh.com.au